Customer Service Representative

Essential Responsibilities

• Represent Vego Garden's high customer service standards with enthusiasm and passion.
• Identify and assess customers' needs to achieve satisfaction.
• Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
• Execute the key administrative data entry into customer records with high attention to detail.
• Aid customers with updated documentation regarding orders and refunds.
• Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
• Resolve customer issues impacting their satisfaction using creative solutions.
• Comply with Company policies and procedures.
• Perform all other duties as assigned.

Requirements

• Ability to provide exceptional service to Vego Garden customers.
• A reliable, flexible, client-focused service professional with strong digital literacy abilities.
• A team player with strong interpersonal and communication skills.
• A high attention to detail in both verbal and written forms.
• Prior call center experience preferred.

Physical Demands

• This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.

Job Location and Work Schedule

This is a full-time, on-site position based out of Tomball, TX. Work Arrangement: Hybrid schedule with one remote workday per week and four days onsite. 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377. 8:00 AM to 4:30 PM. Lunch break 12:00 pm to 12:30 pm. Occasional weekend shifts may be required.

Benefits

• Payrate starting at $17 per hour.
• Flexible Paid Time Off. 12 PTO days per year, accrued bi-weekly, with incremental increases annually.
• 7 paid Holidays.
• 401k contribution match of 4%.
• Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
• Toll Roads Allowance of $100 per month.
• Phone Allowance of $50 per month.
• Company-sponsored breakfasts and lunches.