Customer Service Representative

About the role

Valto is hiring a Customer Service Representative for our Joliet/Channahon, IL location. This is a great opportunity for someone who enjoys connecting with customers and making a real impact.

Responsibilities

• Deliver exceptional, world-class customer service in a collaborative work environment.
• Build and maintain positive relationships with customers and internal partners at all levels.
• Provide product information and answer basic technical questions regarding product use, installation, and applications.
• Accurately enter customer orders on the same day they are received.
• Prepare written price quotations as requested by Sales or Management.
• Track order fulfillment and proactively communicate order status to customers.
• Stay current on pricing, product design, and availability.
• Process EDI orders as applicable for assigned accounts.
• Support and provide input to customer service policies and procedures.
• Participate in daily KPI reviews and regular team meetings.
• Maintain accurate, organized records and documentation.
• Perform other duties as assigned by the Manager.

Requirements

• Associates’ degree in business or related fields, or equivalent experience.
• Bachelor’s degree preferred.
• Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization.
• Excellent verbal and written skills, telephone skills required.
• Computer skills in Excel and Word required.
• Aptitude to learn new software programs required.
• Demonstrate basic math skills to convert from square feet to metric and metric to square feet.
• Must be able to think “outside of the box” and possess creative thinking skills.
• Must be able to act with a “sense of urgency” when managing customer accounts.
• Must be able to multi-task and work in a fast pace environment.
• Order Entry experience (previous experience with AS400 helpful).
• Contract Pricing experience a plus.
• SalesForce experience highly preferable.

Qualifications

• Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization.
• Must be able to think “outside of the box” and possess creative thinking skills.
• Must be able to act with a “sense of urgency” when managing customer accounts.
• Must be able to multi-task and work in a fast pace environment.

Skills

• Excellent verbal and written skills, telephone skills required.
• Computer skills in Excel and Word required.
• Aptitude to learn new software programs required.
• Demonstrate basic math skills to convert from square feet to metric and metric to square feet.
• Must be able to think “outside of the box” and possess creative thinking skills.
• Must be able to act with a “sense of urgency” when managing customer accounts.
• Must be able to multi-task and work in a fast pace environment.

Benefits

We offer a comprehensive total rewards package that includes bonus eligibility and a competitive benefits program. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 11 Paid Holidays.

Pay

This role anticipates a salary range of up to $60,000 per year plus bonus.

Schedule

Details on the schedule will be provided during the interview process.