Customer Service Representative
Valence Surface Technologies · Seattle, WA · 2 wk ago
Customer Service$21.3–$25/hrFull-time
Job Summary
Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
Reviews the MRP system to ensure customer due dates align with required delivery dates.
Provides continuous updates to customers on order status within 4 hours.
Communicates with customers on additional blueprints, drawings, or other processing items.
Collaborates with production to obtain ECDs for orders.
Prepares orders for shipping or other areas as needed.
Develops daily reports on orders and communicates with production.
Performs other duties as assigned.
Qualifications
- Accountability
- Active Listening
- Assertiveness
- Communication, Oral
- Communication, Written
- Conflict Resolution
- Customer Oriented
- Empathy
- Honesty / Integrity
- Interpersonal
- Organized
- Time Management
- Self Motivated
- Relationship Building
- Reliability
- Persistence
Benefits
- Compensation Range: $21.30 - $25.00 (DOE)
- We Offer:
- Medical
- Dental
- Vision
- Employer Paid Basic Life
- Supplemental Life Insurance
- 401k with a 3% employer match
- Generous Paid Time Off Program
- 8 Holidays and 2 Floater Holidays
- On-the-job training, no experience required
Requirements
- Education: High School Graduate or General Education Degree (GED)
- Experience: 2 plus years of experience in manufacturing