Customer Service Representative
val's services · Germantown, WI · Today
OTHRFull-time
About the role
This role is within the Customer Experience and Technical Support team, focusing on product knowledge and order processing.
Responsibilities
- Providing quotes
- Processing new orders
- Checking order status
- Maintaining accurate customer records
- Entering order information into databases
- Supporting customer inquiries
- Resolving issues related to products, billing, and applications
- Coordinating dispatching for surveys, installations, and repairs
- Answering calls
- Supporting sales
- Acting as a backup receptionist
Qualifications
A high school diploma or GED is required, with 3+ years of related experience.
Skills
Required skills include problem-solving, professional communication, and proficiency with computer software. Strong organizational, communication, and technical interpretation skills are essential for success in this role.
Preferred Qualifications
An Associate Degree and manufacturing experience are preferred.