Customer Service Representative

Responsibilities

• Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.
• Perform data entry and other administrative functions
• Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff
• Rout damage locate tickets to USIC staff, customers and contractors; make changes as necessary
• Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
• Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
• Absorb and assist with projects and other administrative tasks as needed based on business needs

Requirements

• Ability to utilize computers and other office equipment
• Must be proficient in Microsoft Office, Excel and Outlook
• Excellent customer service skills
• Must be detail oriented and able to multi-task
• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to work in a multi-line phone system environment
• High school education or equivalent; some college preferred
• Data entry experience preferred
• Reliable transportation required

Benefits

Flexible work schedule with 1 day remote work option

Pay

$18 per hour

Schedule

Monday - Friday: 10am, 11am, or Noon EST start time
Wednesday - Sunday: 1pm Start Time 8-hour shift and a 30-minute lunch break