Customer Service Representative

Overview

The Customer Service Representative serves as a key liaison between customers and US Conec, ensuring a seamless order-to-delivery experience. This role supports Sales, Product Management, and Application Engineering teams by managing customer interactions, processing orders, and maintaining strong relationships across a global customer base.

Responsibilities

• Process and expedite customer orders accurately and efficiently using internal order management systems
• Prepare and manage quotes, contracts, and project-level pricing in collaboration with Sales and Product Management
• Cook up order scheduling, routing, invoicing, returns, and credit issuance
• Serve as the primary point of contact for customer inquiries via phone and email
• Provide guidance on shipping requirements and export documentation
• Maintain detailed records of product specifications, pricing, and customer account activity
• Develop and apply in-depth knowledge of US Conec products, tools, and services
• Support customer account setup and assist with credit information collection
• Collaborate cross-functionally to resolve quality concerns and meet customer requirements
• Facilitate clear communication between customers and internal teams, including Sales and Engineering
• Build and sustain strong relationships with assigned accounts and support regional team needs
• Aid Sales with leads, product launches, change notifications, and sample coordination
• Identify process improvement opportunities and contribute to solution implementation

Must Haves

• Associate degree or equivalent experience
• 3+ years of customer service, account support, or inside sales experience
• Strong organizational skills with high attention to detail and ability to prioritize effectively
• Excellent verbal and written communication skills
• Proven ability to manage customer relationships and navigate challenging situations professionally
• Proficiency with Microsoft Office and ERP/order management systems
• High level of professionalism, adaptability, and teamwork orientation

Nice to Haves

• Experience with CRM tools such as Salesforce or similar platforms
• Familiarity with JD Edwards (JDE) or comparable ERP systems
• Experience supporting global or international customers
• Foreign language skills

What We Offer

• Competitive base salary with performance-based bonus potential
• 4 weeks of PTO
• Health, dental, and vision plans
• 401(k) retirement savings plan with employer match and planning resources
• Collaborative, team-based culture that fuels innovation
• Paid time off, holidays, and employee recognition programs celebrating your achievements
• Community engagement and STEM outreach opportunities to give back locally