Customer Service Representative

Job Summary

This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM - 5 PM, in addition to regularly scheduled weekday evening shifts.

Responsibilities

• Set up classrooms for instructors' needs and clean whiteboards/spot check furniture
• Note and keep record of classroom and technology issues
• Assist students and instructors with printing, copying, and audio/video equipment
• Answer questions regarding Continuing Education and the university via telephone or in-person
• Check on classes in session and provide assistance as needed
• Enroll students in requested courses via PeopleSoft and the university intranet
• Maintain and resupply inventory in classrooms and print rooms
• Absorb other departments within Continuing Education as requested
• Other duties as assigned

Closing Procedures

• Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs
• Turn off lights and lock computer labs
• Sweep building for students before exiting building and ensuring exterior doors are locked

Qualifications

• Nearly Continuously: Sitting, hearing, listening, talking
• Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead
• Nearly Continuously: Office environment

Nearly high school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.

Minimum Qualifications

• Customer Service Representative, I: Requires at least 1 year of related experience
• Basic experience troubleshooting computer and A/V (audio/visual) equipment for common issues
• Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Preferences

• Basic experience troubleshooting computer and A/V (audio/visual) equipment for common issues
• Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily

Special Instructions

• Requisition Number: PRN17113N
• Full Time or Part Time? Part Time
• Work Schedule Summary: Weekday evenings 4 PM – 10 PM, with possible Saturdays shifts (9 AM – 5 PM)
• Department: 02198 - Finance & Ops
• Location: Campus
• Pay Rate Range: 16.00
• Close Date: 10/15/2026

Application Instructions

To apply, visit https://utah.peopleadmin.com/postings/205093