Customer Service Representative

Essential Functions and Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, pet insurance, food and products sold in waiting room
• Perform opening and closing procedures, end of day reports and deposits
• Data entry: records, client questionnaires, referral information, etc.
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patient: ensure that patient is weighed and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications

• Two years of experience in a veterinary setting (or human medical practice), preferred
• Minimum two years of customer service experience required (retail, food and beverage, etc.)
• General computer skills and ability to learn multiple programs
• Proficiency in front desk equipment (fax machine, credit card machine, copy machine, postage meter)
• Able to triage patients over the phone or in the waiting room to determine an emergency or routine office visit
• Excellent communication skills and the ability to problem solve
• Able to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to work seated for the majority of the day

Benefits and Perks

• 401K with company match
• Company-sponsored Employee Assistance Program (Headspace)
• Referral Bonus Program
• Employee Discounts for Pet Care