Customer Service Representative

Responsibilities

• Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner
• Excellent Data entry skills required
• Handle and process customer returns into inventory
• Troubleshoot and respond to customers in a timely manner
• Be dependable and very flexible in an ever-changing environment
• Provide coverage for the receptionist position on an intermittent basis
• Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
• Will be required to work overtime as necessary
• Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required

Requirements

• Associate’s degree; or equivalent combination of education and experience
• One or more Years related experience and/or training in the field
• Equivalent combination of education and experience
• Should be proficient in computer programs, such as Microsoft Word, Excel, and Access
• Experience with AS400 System beneficial
• Must possess the ability to effectively communicate verbally and in writing
• Ability to read, analyze, and interpret written instruction
• Requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of instructions, both verbal and written
• Must be detailed and possess the ability to prioritize
• Good organizational skills
• Self-motivated, with the ability to work independently
• Must possess the ability to distinguish between colors

Benefits & Perks

• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses

About the Role

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

Schedule

This position requires the ability to maintain confidential information.

Skills

Must possess the ability to actively participate in plant-wide safety activities.

Pay

Details regarding pay are not specified in the posted job description.

Benefits

Benefits and perks listed above.