Customer Service Representative

Essential Duties and Responsibilities

• Counsels customers on the use of banking products and services.
• Processes bank transactions accurately and promptly.
• Attempts to cross-sell products to customers.
• Enters information into the bank's computer system.
• Cashes and processes checks.
• Sells cashier’s checks and cash advances.
• Maintains cash/coin drawers and ensures daily balancing.
• Attends vault to process transactions and monitor cash limits.
• Assists with ATM maintenance and balances ATMs.
• Assists customers with safe deposit box access.
• Scans, proofs, and balances transaction items.
• Maintains customer information files.
• Answers and makes outgoing phone calls.
• Processes check orders.
• Opens and closes various types of accounts.
• Participates in community service events.
• Supports adherence to internal policies and regulatory requirements.
• Abides by organizational policies and procedures.

Qualifications

• High School diploma or equivalent
• Prior cash handling experience
• Prior customer service experience
• Excellent business communication skills
• General computer skills
• Proficient typing skills
• Experience with Microsoft Office
• Strong organizational skills

Physical Requirements

• Regular, timely attendance during assigned work hours
• Constantly stands, walks, or sits
• Constantly uses hands to finger, handle, or feel
• Occasionally pushes, pulls, carries, or lifts up to 40 pounds
• Occasionally stoops, kneels, crouches, and/or reaches
• Ability to talk and hear
• Frequent and/or constant telephone usage and operation of other standard office equipment

Work Environment

• Generally works in an office environment, but may occasionally be required to perform job duties outside of the typical office setting
• The noise level in the work environment is usually moderate