Customer Service Representative

Key Responsibilities

• Answer and manage high-volume inbound calls
• Provide exceptional customer service to clients, vendors, technicians, and business partners
• Routinely calls and follow established escalation procedures
• Document customer interactions and service updates accurately
• Enter, update, and maintain information in multiple computer systems
• Process technician check-in and check-out communications
• Collaborate with internal departments to resolve customer concerns
• Maintain professionalism during urgent or high-pressure situations
• Support daily operations and administrative functions

Qualifications

• High School Diploma or equivalent
• Customer service, call center, reception, dispatching, scheduling, administrative, or support experience preferred
• Strong computer and data entry skills
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with multi-line phone systems is a plus
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Able to multitask in a fast-paced environment
• Dependable, self-motivated, and team-oriented
• Able to remain calm and professional while handling escalated calls

What You'll Gain

• Hybrid work schedule after training
• Career advancement opportunities into Project Management, Sales, Operations, and IT
• Annual reviews and growth potential
• Collaborative and supportive team environment
• Employee recognition and engagement programs
• Stable Monday-Friday schedule with no weekends
• Opportunity to learn telecommunications, technology, operations, and customer support industries