Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Qualifications

• Previous customer service, call center, or support experience preferred but not required.
• Strong verbal and written communication skills.
• Able to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and ability to learn customer service software.