Customer Service Representative

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• A high school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About the Role

Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Qualifications

High school diploma or equivalent. Bachelor's degree preferred. Excellent problem-solving, listening and communication skills. Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Skills

Product and solutions expertise, communication, problem-solving, listening, customer relationship building, online ordering assistance.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Skills

• Product and solutions expertise.
• Communication.
• Problem-solving.
• Listening.
• Customer relationship building.
• Online ordering assistance.

Pay

Pay from $25 to $30 per hour with significant growth and earning potential!

Schedule

Various on-site full-time shifts available.

Location

Washington Branch
3131 Hogum Bay Road NE, Lacey, WA 98516

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

EEO/AA Employer

Uline is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.