Customer Service Representative

About the role

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

Responsibilities

• Greets all clients, visitors, and employees, providing courteous and professional customer service in person or on the telephone.
• Follows the check-in and out workflow process to ensure that the client and clinical staff experience exceptional customer service.
• Schedules and books clients for appointments with Behavioral Health, Dental, Medical and all other Health Center services, utilizing proper systems for clinician and/or UCFS employee notification.
• Performs medical records duties; including requesting, retrieving and filing records, scanning documents into the Electronic Health Record, assisting in the Release of Information applications, and monitoring fax servers and laboratory interfaces.
• Enters new or existing demographic and insurance information into the Electronic Health Record, as well as perform insurance verifications and collect copay verification.
• Performs initial client intakes as necessary.
• Collections payments and copayments for services rendered and reconcile daily financial activities.

Requirements

• Minimum Education and Experience:
  • A high school diploma or general education degree (GED)
  • One year of related experience and/or training in a medical office
  • Three to Five years in a customer service role
  • An equivalent combination of education (above a high school diploma or GED) and experience may be considered
• Access to transportation for travel to other UCFS sites in Colchester, Griswold, Norwich, New London, and Plainfield, CT as needed

Qualifications

• Familiarity with software programs such as Microsoft Office Suite
• Familiarity with electronic health records (EHR) systems, preferably EPIC
• Demonstrated communication & interpersonal skills to place clients/patients at ease to screen their needs & provide correct service(s)
• Excellent communication, interpersonal skills, and problem-solving skills

Skills

• Familiarity with software programs such as Microsoft Office Suite
• Familiarity with electronic health records (EHR) systems, preferably EPIC
• Demonstrated communication & interpersonal skills to place clients/patients at ease to screen their needs & provide correct service(s)
• Excellent communication, interpersonal skills, and problem-solving skills

Benefits

• A comprehensive benefits package including flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Public Service Loan Forgiveness eligibility

Pay

$20 - $23/hour

Schedule

Full-Time, 40 hours/week; Monday- Thursday 10:00am- 7:00pm & Friday 8:00am- 5:00pm (We are also open on the 2nd and 4th Saturday of each month. Coverage is shared among the department).