Customer Service Representative
About the role
This is more than a traditional retail position—you'll assist customers, inspect and prepare rental equipment, install hitches, and help ensure every customer has a safe and successful moving experience. As a Customer Service Representative, you'll work as part of a supportive team while gaining valuable customer service and technical skills. Every day is different, offering opportunities to learn, grow, and make a positive impact. No experience with trailers, hitches, propane, or forklifts is required—we provide paid training and certifications.
Our motto is "Hire Fast, Pay Fast." You can start today and get paid today! Schedule two paid hands-on working interviews. Receive a $100 hiring bonus. Earn an additional $300 certification bonus upon successfully completing U-Haul's Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at a retail store.
Responsibilities
- Deliver outstanding customer service both inside and outside the U-Haul center.
- Assist customers with selecting, renting, and returning U-Haul equipment.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Safely move, position, and connect U-Haul trucks and trailers.
- Inspect, clean, and prepare rental equipment to ensure it is safe and ready for the next customer.
- Perform basic preventive maintenance, including checking fluid levels and identifying equipment concerns.
- Answer customer questions and educate them on U-Haul products and services.
- Prepare rental contracts and process equipment returns.
- Install trailer hitches and wiring (paid training provided).
- Fill propane cylinders (certification provided).
- Operate a forklift (certification provided).
- Participate in ongoing training and professional development through U-Haul University.
- Perform other duties as assigned.
Requirements
- Valid driver's license with the ability to maintain a good driving record.
- High school diploma or equivalent.
- Strong communication and customer service skills.
- Comfortable using smartphones and basic technology.
- Ability to work both indoors and outdoors in various weather conditions.
- Ability to work a flexible schedule, including weekends and holidays, as business needs require.
Work Environment
This position is active and hands-on. You'll spend time assisting customers both inside the store and outdoors on the lot. Work may involve moving equipment, working around vehicles and machinery, exposure to weather, and using protective equipment such as gloves, safety glasses, or other required gear.
Physical Demands
The position requires standing, walking, bending, reaching, lifting, and moving throughout the workday. Team members must be able to move equipment and lift a minimum of 50 pounds, with or without assistance. The role also involves safely moving trucks and trailers and performing physical tasks in both indoor and outdoor environments.
Benefits
- Career stability
- Opportunities for advancement
- On-the-job training and continuous education through U-Haul University
- Mindset App reimbursement
- Gym reimbursement program
- Health insurance and prescription plans (if eligible)
- Paid holidays, vacation, and sick time (if eligible)
- Dental and vision plans
- Life insurance
- MetLife Auto & Home Insurance
- MetLaw Legal Program
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Business travel insurance
- LifeLock Identity Theft Protection
- Critical Illness and Group Accident Insurance
- Dave Ramsey's SmartDollar Program
- You Matter Employee Assistance Program (EAP)
- 24-hour physician access for children
- Employee discounts on Apple products, Dell computers, hotels, cell phone plans, and more