Customer Service Representative

About the Role

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys. You’ll assist customers using up-to-date technology to dispatch and return equipment, inspect and maintain equipment, and provide on-the-job education. This position offers immediate opportunities to start and get paid the same day, including paid working interviews and hiring bonuses.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about U-Haul products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts, such as working around moving parts, machines, fumes, or irritant chemicals. Protective clothing or gear (e.g., masks, goggles, gloves, or shields) may be required.

Physical Demands

The role requires physical exertion, including long periods of standing or moving, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Schedule

12-24 hours per week, with weekends preferred.

Benefits

• Career stability and opportunities for advancement.
• Mindset App Reimbursement.
• Gym Reimbursement Program.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental and vision plans.
• Business travel insurance.
• You Matter Employee Assistance Program (EAP).
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.
• $100 hiring bonus.
• $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
• Paid working interviews ("Hire Fast, Pay Fast" policy).