Customer Service Representative

Customer Service Representative

Responsibilities

• Aid customers inside and outside U-Haul centers with U-Haul products and services.
• Utilize smartphone-based U-Scan technology to manage rentals and inventory.
• Maintain and inspect U-Haul trucks and trailers, including checking fluid levels.
• Answer customer questions and provide product/service education.
• Prepare and accept rental invoices and return equipment.
• Install hitches and trailer wiring, and fill propane (certification provided).
• Operate a forklift (certification provided).
• Perform other duties as assigned.

Qualifications

• Valid driver's license and good driving record.
• High school diploma or equivalent.

Benefits

• Hire Fast, Pay Fast program.
• $100 hiring bonus.
• $300 cash bonus upon completion of U-Haul Equipment Inspection and Verification certification.
• Opportunities for career stability and advancement.
• Various employee benefits including health insurance, life insurance, dental/vision plans, and discounts on various products.
• 401(k) savings plan and Employee Stock Ownership Plan (ESOP).
• Access to MetLife legal programs and critical illness/group accident insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• Business travel insurance.
• EAP (Employee Assistance Program).
• Identity theft protection and group accident insurance through LifeLock.
• Dave Ramsey’s SmartDollar Program.

Schedule

• Two hands-on working interviews to start.
• Start working immediately after interviews.

Pay

• Pay based on performance and qualifications.

Physical Demands

• Long periods of remaining stationary.
• Move around indoors and outdoors.
• Position oneself to reach objects at varying heights.
• Move equipment weighing a minimum of 50 lbs. assisted or unassisted.