customer service representative

Are you a people person? Do you love helping others? Join U-Haul as a Customer Service Representative and become the face of our exceptional service. This role offers on-the-job education, immediate start opportunities, and the ability to earn while you interview—get paid for two hands-on working interviews! Plus, receive a $100 hiring bonus and a $300 cash bonus upon completing U-Haul’s Equipment Inspection and Verification certification.

About the Role

Work as part of a supportive team to assist customers with U-Haul products and services, inspect and maintain equipment, and use up-to-date technology to manage rentals and inventory. Our motto is "Hire Fast, Pay Fast"—you can start today and get paid today!

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about U-Haul products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous education through U-Haul University.
• Other duties as assigned.

Requirements

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts, such as working around moving parts, machines, fumes, or irritant chemicals. Protective clothing or gear (e.g., masks, goggles, gloves, or shields) may be required.

Physical Demands

The role requires physical exertion, including long periods of standing or moving, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Benefits

• Career stability and opportunities for advancement.
• Mindset App Reimbursement and Gym Reimbursement Program.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental and vision plans.
• Business travel insurance.
• You Matter EAP (Employee Assistance Program).
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.