Customer Service Representative

Customer Service Representative

Responsibilities

• Aid customers inside and outside U-Haul centers with U-Haul products and services.
• Utilize smartphone-based U-Scan technology to manage rentals and inventory.
• Maintain and inspect U-Haul trucks and trailers, including checking fluid levels.
• Answer customer questions and provide product/service education.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Fill propane tanks (certification provided).
• Operate a forklift (certification provided).
• Perform other duties as assigned.

Qualifications

• Valid driver's license and good driving record.
• High school diploma or equivalent.

Benefits

• Opportunities for career advancement.
• Employee Stock Ownership Plan (ESOP).
• Discounts on various products and services.
• 401(k) savings plan.
• MetLife health and dental/vision plans.
• Life insurance and critical illness/group accident insurance.
• Identity theft protection and auto/home insurance discounts.
• Access to Dave Ramsey’s SmartDollar program.
• MetLaw legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.

Pay

Starting pay is commensurate with experience.

Schedule

On-the-job training is provided, and you can start today and get paid today. Schedule two hands-on working interviews and get paid for each. A $100 hiring bonus is offered, along with a $300 cash bonus upon completion of the U-Haul Equipment Inspection and Verification certification program at retail stores.

Company Information

U-Haul offers a variety of benefits including:

• Career stability.
• Health insurance and prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance.
• MetLaw legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• Business travel insurance.
• Customer Service Representative responsibilities include assisting customers, managing rentals, inspecting and maintaining equipment, answering questions, preparing invoices, installing hitches and wiring, filling propane tanks, operating a forklift, and performing other duties as assigned.
• The work environment involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals, and may involve moving heavy equipment.
• Physical demands include long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.