Customer Service Representative

Are you a people person? Do you love helping others? Join U-Haul as a Customer Service Representative and be the face of our exceptional service. This role offers on-the-job education, immediate start opportunities, and the ability to earn pay the same day. Schedule two hands-on working interviews and get paid for each. Earn a $100 hiring bonus and a $300 cash bonus upon completion of U-Haul’s 1-2-3 Punch Certification Program.

About the Role

• Work as part of a supportive team to assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Inspect and maintain equipment, including checking fluid levels.
• Move and hook up U-Haul trucks and trailers.
• Participate in ongoing education through U-Haul University.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Answer questions and educate customers about U-Haul offerings.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Fill propane (certification provided by U-Haul).
• Drive a forklift (certification provided by U-Haul).
• Perform other duties as assigned.

Requirements

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts, such as exposure to moving parts, fumes, or irritant chemicals. Protective clothing or gear (e.g., masks, goggles, gloves, or shields) may be required.

Physical Demands

The role requires physical exertion, including long periods of standing or moving, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Benefits

• Career stability and opportunities for advancement.
• Mindset App Reimbursement and Gym Reimbursement Program.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental and vision plans.
• Business travel insurance.
• You Matter EAP and LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.