Customer Service Representative

Are you a people person? Do you love helping others? Join U-Haul as a Customer Service Representative and be the face of our exceptional service. This role offers on-the-job education, immediate pay ("Hire Fast, Pay Fast"), and the opportunity to start today with paid working interviews. Earn a $100 hiring bonus and a $300 cash bonus upon completing U-Haul’s 1-2-3 Punch Certification Program.

About the Role

Work as part of a supportive team to assist customers, inspect and maintain equipment, and use up-to-date technology to dispatch and return rentals.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Fill propane (certification provided upon employment).
• Drive a forklift (certification provided upon employment).
• Participate in ongoing U-Haul education through U-Haul University.
• Other duties as assigned.

Requirements

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts, such as exposure to moving parts, machinery, fumes, or irritant chemicals. Protective clothing or gear (e.g., masks, goggles, gloves, shields) may be required.

Physical Demands

The role requires physical exertion, including long periods of standing or moving, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Benefits

• Career stability and opportunities for advancement.
• Mindset App and Gym Reimbursement Programs.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental and vision plans.
• Business travel insurance.
• You Matter EAP (Employee Assistance Program).
• LifeLock Identity Theft Protection.
• Critical Illness and Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.