Customer Service Representative

Are you a people person? Do you love helping others? Join U-Haul as a Customer Service Representative and be the face of our exceptional service. This role offers on-the-job education, immediate pay ("Hire Fast, Pay Fast"), and the chance to earn a $100 hiring bonus plus a $300 cash bonus upon completing U-Haul’s 1-2-3 Punch Certification Program.

About the Role

• Work as part of a supportive team to assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Inspect and maintain equipment, including checking fluid levels and cleaning.
• Dispatch and return equipment, prepare rental invoices, and accept returns.
• Install hitches, trailer wiring, and fill propane (certification provided).
• Drive a forklift (certification provided).
• Participate in ongoing training through U-Haul University.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Move and hook up U-Haul trucks and trailers.
• Answer questions and educate customers about U-Haul offerings.
• Perform other duties as assigned.

Requirements

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts, such as exposure to moving parts, fumes, or irritant chemicals. Protective clothing or gear (e.g., masks, goggles, gloves, shields) may be required.

Physical Demands

The role requires physical exertion, including long periods of standing or moving, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Benefits

• Career stability and opportunities for advancement.
• Mindset App and Gym Reimbursement Programs.
• Health insurance & prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental & Vision Plans.
• Business travel insurance.
• You Matter EAP (Employee Assistance Program).
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.

Pay

Start today and get paid today! Earn $100 hiring bonus and $300 cash bonus upon completing U-Haul’s 1-2-3 Punch Certification Program. Schedule two hands-on working interviews and get paid for each.