Customer Service Representative

About the Role

Join a supportive team as the face of U-Haul’s exceptional service, ensuring customers receive all the help they need. This position offers on-the-job education, with opportunities to inspect and maintain equipment, assist customers, and use up-to-date technology for dispatching and returning equipment. Start today and get paid today with our "Hire Fast, Pay Fast" motto. Schedule two hands-on working interviews and get paid for each. Earn a $100 hiring bonus and a $300 cash bonus upon completion of U-Haul’s Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.

Closing shifts and weekend availability are preferred.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts, machines, fumes, or irritant chemicals. Protective clothing or gear like masks, goggles, gloves, or shields may be required.

Physical Demands

The role requires physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Benefits

• Career stability and opportunities for advancement.
• Mindset App Reimbursement.
• Gym Reimbursement Program.
• Health insurance & Prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental & Vision Plans.
• Business travel insurance.
• You Matter EAP.
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s SmartDollar Program.