Customer Service Representative

What Brought You Here

Pay: $18.06
Schedule: Day shift, 7am-4pm
Location: 1835 South 43rd Ave. Phoenix, AZ 85009
Bonus: Eligible for a Quarterly Bonus

Who You Are

A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience. Mid-level position that provides customer service support to the organization by telephone, fax, or central workflow systems by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.

What You Will Be Doing

• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book creates quotations as required.
• Works with the sales, organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer's technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization's continuous improvement program and product training courses.

Skills You Bring

• 2-5 years of customer service or relevant experience and High School Diploma or equivalent required.
• Related Glass And Aluminum Work Experience Preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check.

Benefits

• Benefits starting DAY ONE!
• Immediate access to health, dental, vision and life insurance benefits.
• Short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.
• Comprehensive wellness initiative that includes access to a progressive financial training program.
• 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan after one year.
• Health Savings Account with employer match on both employee and family coverage to help cover out-of-pocket expenses; employer match is vested immediately at 100%.

This response is AI-generated, for reference only.