Customer Service Representative

About the role

Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn’t equally impact our future. You play a critical role in contributing to a high-performing team.

Responsibilities

• Deliver superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside.
• Build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

Requirements

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn and apply general knowledge of the company, products and services
• Keen attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers

Qualifications

• High school diploma or general education degree (GED)
• Up to one-year related experience and/or training
• An equivalent combination of education and experience
• Associate degree from a two-year college or technical school preferred

Skills

• Fluent in English

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)

Pay

Pay Range: $27,669.00 - $58,865.00

Schedule

Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience.