Customer Service Representative

Duties/Responsibilities

• Develop strong positive working relationships with customers and colleagues.
• Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
• Utilize organizational and time management skills to prioritize and adjust daily tasks.
• Cookordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Required Skills/Abilities

• Strong communication skills including the use of a call management system as well as text messaging and email.
• Ability to mitigate customer concerns while arriving at the best positive outcome.
• Proficiency with Microsoft Office, Adobe PDF, Document Management.
• SalesForce.com experience is preferred.

Desired Attributes

• Organizational and time management skills.
• Strong decision making and problem solving.
• Team player and attention to detail.
• Experience in a faced paced office environment is preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.