Customer Service Representative

About the role

Triangle Dies & Supplies is a long-standing manufacturer of steel rule cutting dies and die supplies that supports packaging and converting customers with specialized tooling solutions. We're known for delivering responsive service, strong product knowledge, and dependable turnaround times. As part of the DFC Manufacturing Group, we offer stability, growth, and the support of a broader manufacturing network.

Key Responsibilities

• Serve as the primary contact for customers and sales reps regarding specifications, pricing, and order status
• Review incoming orders and customer-provided materials for completeness and accuracy; verify details and approvals
• Coverage job scheduling with internal production teams and outside vendors as needed
• Communicate proactively throughout production to resolve issues, confirm details, and ensure customer satisfaction
• Enter orders, maintain job records, and manage priorities/logs to support on-time completion
• Partner with design/CAD teams on artwork coordination, revisions, and file readiness
• Prepare packing slips and shipping documentation; provide invoicing details to Accounts Receivable
• Support additional customer service and administrative tasks as needed to keep operations running smoothly

Qualifications

• A high school diploma or equivalent required (Associate degree preferred)
• 3–5 years of customer service experience (manufacturing or printing/packaging environment preferred)
• Strong attention to detail and organization; ability to manage multiple priorities and deadlines
• Excellent communication skills (phone, email, and in-person) with a customer-first mindset
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn order entry/ERP systems