Customer Service Representative
TransPerfect Connect · El Paso, TX · 4 days ago
Customer ServiceFull-time
About the role
Career Advancements
Superior Employee Engagement Program
Paid Training
Responsibilities
- Processing in-bound calls with third party clients displaying great customer service skills to ensure highest level of customer satisfaction.
- Assisting with changing a SIM card, downloading apps, or adding contacts to their phone.
- Answering inbound calls from customers ranging from billing to technical support.
- Providing clear and accurate information using a multitude of resources.
- Engaged with their PC throughout the duration of shift doing data entry, look-up and corresponding tasks.
- Confidentiality and Compliance – PCI (Payment Card Industry) compliance required.
Qualifications
- A High School Diploma or General Equivalency Diploma required; 18 years or older.
- 1 year of Customer Service experience, or Call Center experience, and desktop applications experience.
- Minimum 1 year experience working with mobile phones, either in a technical support role or service capacity.
Skills
- Effective communication and literacy skills.
- Ability to read scripted responses naturally, with confidence and accuracy.
- Basic navigation and typing skills.
- Communication tools – Teams, Outlook.
- Time management.
- Ability to work with challenging customers and maintain positive experience on each call.
Pay
Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
Schedule
Flexibility