Customer Service Representative

About the role

You are the center to what we do. We would love to have you here! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Requirements

• A High School Diploma or GED.
• A valid driver's license and reliable vehicle.

Preferred

• Cash Handling, Sales, or Customer Service experience.

Qualifications

• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail.
• Basic computer skills.

Skills

• Customer service skills.
• Financial knowledge.
• Administrative tasks.
• Loan processing.

Benefits

• Competitive pay.
• Performance-based incentives.
• Excellent benefits package.
• Health and well-being options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
• Paid Time Off (16 days per year after one full year, cash back for unused time).
• Paid Holidays.
• Annual Raises and Performance Bonuses.
• Monthly Incentive and Employee Referral Bonuses.
• Participation in Charitable Campaigns.

Pay

Competitive pay.

Schedule

Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Who We Are

Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!

Other Team Member Benefits

• Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
• Paid Time Off (16 days per year after one full year, cash back for unused time).
• Paid Holidays.
• Annual Raises and Performance Bonuses.
• Monthly Incentive and Employee Referral Bonuses.
• Participation in Charitable Campaigns.

Location

On-Site