Customer Service Representative

In the Role

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Required

• A High School Diploma or GED
• A valid driver’s license and reliable vehicle

Preferred

• Cash Handling, Sales, or Customer Service experience

Location

On-Site

Schedule

Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

About the Role

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

Tower Loan, a trusted name in consumer finance for over 80 years, provides individuals with responsible access to credit to help them achieve their financial goals. We provide personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.

We have almost 260 office locations across six states, and our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.

At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!

Benefits

• Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
• Up to 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns

Pay

Competitive pay, performance-based incentives, and excellent benefits.