Customer Service Representative

About the role

You are the center to what we do. We would love to have you here! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Requirements

• A High School Diploma or GED.
• A valid driver’s license and reliable vehicle.

Qualifications

• Preferred Cash Handling, Sales, or Customer Service experience.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to work independently and as part of a team.
• Basic computer skills.

Benefits

• Competitive pay.
• Performance-based incentives.
• Comprehensive benefits package including health and well-being options, paid time off, holidays, raises, bonuses, and participation in charitable campaigns.

Pay

• Competitive salary.

Schedule

• Monday through Friday from 8:30 AM to 5:30 PM.
• Some extended hours during the week as needed.