Customer Service Representative

About the role

You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Requirements

• A High School Diploma or GED.
• A valid driver’s license and reliable vehicle.

Preferred

• Cash Handling, Sales, or Customer Service experience.

Qualifications

• Strong communication skills.
• Ability to work independently and as part of a team.
• Attention to detail.
• Basic computer skills.

Skills

• Customer service skills.
• Financial knowledge.
• Administrative tasks.
• Loan processing.

Benefits

• Competitive pay.
• Performance-based incentives.
• Excellent benefits package.
• Health and well-being options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
• Paid Time Off (16 days per year after one full year, cash back for unused time).
• Paid Holidays.
• Annual Raises and Performance Bonuses.
• Monthly Incentive and Employee Referral Bonuses.
• Participation in Charitable Campaigns.

Pay

Competitive pay.

Schedule

Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.