Customer Service Representative
About the role
You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!
Responsibilities
- Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
- Receive and process payments in customer accounts.
- Market to current, former, and potential customers to drive loan production.
- Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
- Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due.
- Perform all other duties as assigned.
Requirements
- A High School Diploma or GED.
- A valid driver's license and reliable vehicle.
Qualifications
- Preferred Cash Handling, Sales, or Customer Service experience.
Skills
- Excellent communication skills.
- Ability to work independently and as part of a team.
- Attention to detail.
- Customer service orientation.
Benefits
- Competitive pay.
- Performance-based incentives.
- Excellent benefits package including:
- Health and well-being options (Medical, Dental, Vision, Employee Assistance Program, Life Insurance).
- Paid Time Off (16 days per year after one full year, cash back for unused time).
- Paid Holidays.
- Annual Raises and Performance Bonuses.
- Monthly Incentive and Employee Referral Bonuses.
- Participation in Charitable Campaigns.
Schedule
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other Team Member Benefits
- Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
- Paid Time Off (16 days per year after one full year, cash back for unused time).
- Paid Holidays.
- Annual Raises and Performance Bonuses.
- Monthly Incentive and Employee Referral Bonuses.
- Participation in Charitable Campaigns.
Location
On-Site
Company Culture
We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades.