Customer Service Representative
About the Role
At Tower Loan, Customer Service Representatives (CSRs) are at the heart of the business, playing a key role in delivering exceptional customer service while building relationships and helping customers find the right financial solutions. This full-time position offers competitive pay, performance-based incentives, and excellent benefits for those who thrive in a fast-paced, people-focused environment.
Responsibilities
- Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions
- Receive and process payments in customer accounts
- Market to current, former, and potential customers to drive loan production
- Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately
- Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due
- Perform all other duties as assigned
Requirements
- High School Diploma or GED
- Must have a valid driver's license and reliable vehicle
Preferred Qualifications
- Cash Handling, Sales, or Customer Service experience
Schedule
Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Benefits
- Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
- Up to 3% 401(k) Match
- Paid Time Off (16 days per year after one full year, cash back for unused time)
- Paid Holidays
- Annual Raises and Performance Bonuses
- Monthly Incentive and Employee Referral Bonuses
- Participation in Charitable Campaigns
About Tower Loan
Tower Loan has been a trusted name in consumer finance for over 80 years, providing individuals with responsible access to credit to help them achieve their financial goals. The company offers personal loans, home equity loans, and retail financing, helping customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, Tower Loan is committed to serving communities, fostering a culture of growth and development, and creating career opportunities through a strong promote-from-within philosophy.