Customer Service Representative

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution)
• Provide support for field sales team via quoting, order entry, and order statuses
• Aids field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing
• Proactively identifies issues and provides solutions
• Provides suggestions for cost savings, process improvement, and enhanced customer service
• Demonstrates product knowledge proficiency by utilizing all resources available to stay current
• Utilizes ticketing system for communications with internal and external customers (Zendesk)
• Works closely with other departments to provide exemplary customer service

Qualifications

• Effective individual contributor with the ability to successfully work within a team
• Excellent oral and written communication skills
• Communicate and behave in a professional manner at all times
• Solid organizational skills with the ability to prioritize effectively
• Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint
• Demonstrated sense of urgency with the ability to meet appropriate deadlines
• Detail oriented and results focused
• Commitment to providing exceptional customer service to both internal and external customers
• Effective time management skills
• Good mechanical aptitude with the ability to quickly grasp technical information