Customer Service Representative
Torentify · Jamesville, NY · 3 days ago
On-siteCustomer Service$17–$18/hrFull-time
About the Role
The Customer Service Representative is responsible for responding to customer inquiries, resolving issues, providing administrative support, and building positive customer relationships. The ideal candidate is an excellent communicator with strong organizational skills, a positive attitude, and a passion for delivering outstanding customer service.
Qualifications
- High school diploma required.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Detail-oriented with excellent organizational abilities.
- Ability to work in a fast-paced team environment.
- Strong problem-solving skills.
- Willingness to work onsite during scheduled hours.
- Experience in customer service, sales, or a related field preferred.
- Knowledge of HVAC products and services is a plus but not required.
Skills
- Customer Service
- Customer Support
- Customer Relationship Management
- Inbound Call Handling
- Email Support
- Problem Solving
- Communication Skills
- Interpersonal Skills
- Administrative Support
- Data Entry
- Conflict Resolution
- Time Management
- Organization
- Attention to Detail
- Multitasking
- Microsoft Office
- Team Collaboration
- Active Listening
- Customer Satisfaction
- HVAC Industry Knowledge
Responsibilities
- Respond to inbound customer calls and emails professionally.
- Answer customer questions and resolve service-related issues.
- Build positive relationships to enhance customer satisfaction.
- Troubleshoot customer concerns and provide timely solutions.
- Perform administrative tasks to support daily office operations.
- Maintain accurate customer records and documentation.
- Collaborate with team members to ensure efficient service delivery.
- Learn company products, services, and HVAC solutions to better assist customers.
- Deliver a positive customer experience with every interaction.
Benefits
- Competitive hourly pay of $17-$18 per hour.
- Full-time onsite position.
- Tuesday through Saturday schedule (9:00 AM – 5:30 PM).
- Opportunity for career growth within the HVAC industry.
- Collaborative and supportive work environment.