Customer Service Representative

Summary Description

TOPPAN Packaging Americas specializes in sustainable, high-performance flexible and thermoformed packaging solutions for various industries. As a division of the global TOPPAN group, we operate 22 facilities across North America, Latin America, and Europe. Our dynamic team creates digital packaging assets for leading brands, focusing on safety, visibility, and environmental sustainability.

About the role

The Customer Service Representatives under the leadership of the Commercial Manager are responsible for efficiently coordinating artwork and print tooling projects for a designated group of customers. They ensure adherence to established procedures and provide support to maintain the safety and health of Trident and its employees.

Responsibilities

• Support and contribute to the safety and health of Trident and its employees
• Participate in safety activities and successfully qualify on necessary safety training
• Perform daily/weekly inspections and housekeeping as directed and trained
• Receive, interpret, and document customer instructions, developing internal specifications, and effectively communicating these to the Graphics and Manufacturing departments
• Provide consistent feedback to customers on the progress of all elements in a job
• Provide timely, accurate invoicing
• Achieve minimum management-defined quality standards
• Identify and follow through on opportunities for growth
• Lead customer meetings and presentations
• Implement new business into Trident systems/workflows
• Support and contribute to the safety and health of Trident and its employees
• Participate in process improvement and the quality program, and creation of RFC’s
• Print process knowledge (all three processes), understanding how trapping and separation affect the print result
• Understand brand rules and style guides
• Provide accurate KPI data for management review
• Train Admin and mid-level CSR’s in Trident and customer specific procedures
• Demonstrate good time management and organizational skills
• Participate in Employee Performance Management System for career development

Requirements

• 3-5 years of relevant experience
• Competent user of: Adobe Illustrator, Photoshop, Outlook, Word, Excel, bespoke Trident systems
• Able to work in a flexible and dynamic work environment, working towards fast-moving deadlines

Qualifications

• Excellent computer skills and proficient in Microsoft Office
• Excellent written, visual, and verbal communication skills
• Ability to work in a hybrid environment, primarily based out of Cincinnati, OH

Skills

• Print process knowledge (all three processes)
• Understanding brand rules and style guides

Benefits

We offer a comprehensive Total Rewards package designed to support your overall wellbeing, including competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement. These include:

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate, and care for the health of yourself and family
• Variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance
• Tuition reimbursement

Pay

Specific details about pay are not provided in the job posting.

Schedule

This is a HYBRID position based out of Cincinnati, OH Office.

Benefits

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes.