Customer Service Representative

About the role

ThompsonGas is the nation’s fastest growing propane retailer, and we are seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition, and customer support. The ideal candidate will thrive in a fast-paced environment and be able to multi-task successfully.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer order status
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPX systems
• Process billing payments for walk-in customers
• Process driver daily paperwork
• Other duties and projects as assigned

Requirements

• Education and Experience: Degree or equivalent experience required, 3+ years of Customer Service experience (Call center experience preferred), Sales experience strongly preferred; ability to upsell products in highly competitive environment a must, Previous experience with CARGAS and MPX systems preferred, but not required
• Skills: Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers, Excellent computer skills including Microsoft office and data entry skills, Ability to organize, multi-task and prioritize assignments in a fast-paced environment, High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner, Flexible to work OT and weekends as needed during busy season

Qualifications

• Must possess a valid driver's license
• Must be able to lift up to 25 pounds
• Must pass a pre-employment drug screening, including but not limited to screening for the presence of THC, except where prohibited by law

Benefits

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Daily Pay Option that offers great flexibility and financial control
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity and parental leave benefits
• Tuition reimbursement program

Pay

Competitive salary based on experience and qualifications

Schedule

Full-time position, flexible schedule to accommodate business needs