Customer Service Representative

About Culligan

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

Responsibilities

• Organizing and dispatching service and delivery calls
• Handling incoming customer calls and walk-ins; resolving issues and delivering outstanding service
• Coinciding in-home appointments and installations with the Sales department
• Aiding with inventory management and control
• Preparing reports related to cash flow, billing, sales, and service operations
• Making proactive customer calls for past-due collections and other revenue-generating activities
• Supporting dealership operations through strong communication and administrative accuracy

Requirements

• Excel in customer service and enjoy helping people
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Communicate clearly and professionally—both verbally and in writing
• Are comfortable working in a fast-paced office environment
• Can handle customer concerns with patience, empathy, and problem-solving
• Are dependable, self-motivated, and able to work independently as well as on a team
• Have basic computer skills (email, scheduling, data entry; CRM experience a plus)
• Can maintain accuracy while handling scheduling, billing, and administrative tasks
• Are comfortable making outbound calls for collections or customer follow-up
• Are eager to learn, take direction well, and grow their skills through training
• Have previous customer service or office administration experience
• Do not need a college degree

Qualifications

• 8-hour shift
• Monday–Friday schedule
• In-person office setting

Benefits

• 401(k) plans with company match
• Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program