Customer Service Representative

Key Responsibilities

• Ensure a flow of information to internal/external customers and business owners on all transactional related aspects including availability, order delivery and invoicing.
• Increase distribution efficiency by taking a sales initiative and resolving creative solutions to support the stocking strategy.
• Collaborate with sales personnel, distribution, transportation and finance to ensure that customer orders are shipped, and service level goals are met.
• Participate in special projects such as organize product lifts, launches and new product introductions.
• Participate as a member of a work team in developing team goals that improve service and look for ways to reduce cycle time.
• Ensure approval and accuracy on all requests before implementing transactions in the system.

Qualifications

• Education in business management, marketing, accounting and computer science is desirable, applicable experience and/or Associate’s degree is required.
• 2+ years in a customer service function or retail environment.
• Bilingual speaking skills (such as Spanish or French) would be great!
• Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future).