Customer Service Representative

Responsibilities

• Responsible for cost effective, efficient, and quality production of projects from job entry through final shipping maintaining the company objectives and client expectations.
• Communicate with internal and external customers and follow-up promptly with quotes, requests, orders, etc.
• Maintain existing customer relationships.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provide outstanding customer service through oral and written communications.
• Work with all stakeholders, such as sales representatives, administrative staff, production, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
• Prepare and process quotes, orders, and sample requests.
• Establish and maintain relationships with outside vendors and industry experts; maintain knowledge of current and new technologies through publications, training, network opportunities and management staff.
• Recognize and celebrate wins; foster a high-performance environment with a focus on “team”; collaborate effectively with peer group.
• Communicate and negotiate with vendors on behalf of the company to obtain competitive pricing and scheduling to meet our customer’s needs.
• Follow and comply with safety policies and procedures.
• Contributes to team effort by assisting in areas as needed.

Qualifications

• Experience in print, direct mail, promotional products, marketing services, or a similar production-driven environment.
• Under the direction of the VP of Operations, the Customer Service Representative will encompass a variety of customer service and project manager roles for the company.

Core Values in Action

• Leadership — Accountability & Continuous Improvement
• Desire to Win — Agility & Responsiveness
• Collective Genius — Collaboration
• Integrity — Communication & Transparency
• Stewardship — Positive Organizational Impact

Why Join HighNote?

• Part of a team that values collaboration, reliability, and doing the job right.
• Supports clients through print, direct mail, marketing, promotional, and production-related solutions.
• This is a great opportunity for someone who enjoys being close to the work, supporting customers, and helping bring projects across the finish line.
• Competitive total compensation package and a collaborative culture to help you succeed in your career.
• Benefits include: 9 Paid Holidays, including the day after Thanksgiving, Christmas Eve, and New Year’s Eve2 weeks standard vacation + 3 annual PTO daysHealth, Dental, and Vision insuranceHealth Savings Account401(k) with Company MatchEmployee Assistance Program providing confidential 24/7 support, resources, and referrals