Customer Service Representative

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company.

Role Summary

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative shall manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. The person in this role maintains positive relationships with customers by providing excellent customer service.

Exciting Work You Will Do

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Acquire basic product knowledge to assist customers and vendors
• Participate in sales and product training sessions
• Process quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, as necessary
• Perform other duties and projects as assigned

Competencies You Possess

• Service Excellence
• Results, Action-Oriented
• Accountability and Responsibility
• Problem Solving
• Teamwork and Collaboration

What You’ll Need

• Work Experience: Entry Level
• Educational Requirement: High school diploma or GED
• Computer Skills: Proficiency in Microsoft Office
• Organization Skills: Excellent work ethic, good verbal, and written communication skills
• Cross-functional Skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service
• Physical, Mental, and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to see, talk, and hear
• Ability to sit for 8 hours a day

Qualifications We Prefer But Don’t Require

• Work Experience: Previous customer service, preferably with a related product line; experience interfacing or supporting a direct sales force

Benefits

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.