Customer Service Representative

Roles & Responsibilities

• Handle inbound and outbound customer contact, including phone calls, voicemails, and messages
• Respond to inbound email correspondence and forward as appropriate
• Greet customers and visitors to the showroom (if applicable)
• Screen incoming leads and potential customers
• Schedule estimate appointments
• Provide product quotes by telephone for clients/customers (if applicable)
• Assist Estimators with follow-up on pending sales and quotes by phone and/or email
• Schedule work appointments for Installation Technicians in coordination with customers
• Troubleshoot field issues as needed, collaborating with GM, vendors, and technicians to find solutions
• Verify order confirmations from fabricators/vendors for size and pricing accuracy
• File daily work orders and estimates
• Order office and shop supplies
• Maintain a clean and tidy office environment

Qualifications & Educational Requirements

• High school diploma or equivalent
• Ability to pass an initial background check and drug test

Preferred Skills

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel)
• Strong work ethic with excellent organizational and time-management skills

Benefits

• 401(k) matching
• Performance-based bonus
• Paid time off
• Health insurance

Eligibility for company benefits is contingent upon completion of the initial employee probationary period and at the discretion of the Franchise Owner.