Customer Service Representative at the Boston Tea Party Ships & Museum

Essential Functions

• Receive daily direction/instruction from the Manager on Duty (MOD). Make reservations and reservation changes; check in customers and accurately answer questions regarding hours, prices, tearoom, store, and other museum or tourism information.
• Be knowledgeable of our products and pricing.
• Makesure guests are on the correct tour. Keep lines orderly.
• Greet tour buses/groups. Direct groups where to wait, keep the sidewalk clear, and help groups across the street. Keep the flow of traffic moving away from the curb.
• Always look for your next customer, make eye contact, and greet your customer with a smile and prompt service.

Required Knowledge, Skills, and Abilities

• Ability to work independently over long periods of time within the scope of established rules and regulations.
• Ability to maintain good working relationships with customers, employees, and department staff.
• Professionally maintain composure and effectiveness under pressure and changing conditions.
• Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information
• A clear speaking voice in the English language

Qualifications

• A high school graduate or equivalent

Other Requirements

• Must pass pre-employment background check and substance abuse testing
• Have a passion for helping people and making their Boston experience a memorable one.