Customer Service Representative

Position Overview The Customer Service Representative is responsible for soliciting new business and servicing existing customers through telephone, web chat, text, and email. Key Responsibilities Provide product, policy, and system knowledge to ensure excellent customer service. Handle customer inquiries, resolve issues, process orders and returns, and track product availability. Engage in consultative selling of tires, wheels, and related products. Maintain accurate customer records and communicate feedback effectively. Focus on customer satisfaction, loyalty, and retention while achieving productivity goals. Demonstrate strong communication, problem-solving, and customer-centric skills. Qualifications & Skills High School or GED preferred; 2-4 years related experience desirable. Competencies include building rapport, customer loyalty, effective communication, managing resistance, and understanding customer needs. Ability to adapt, prioritize, and handle multiple customer interactions with professionalism. Physical & Work Environment Office setting; occasional physical activity; ability to lift up to 50 pounds. Moderate noise; weather exposure; travel as needed. Join a passionate team committed to collaboration, innovation, and customer satisfaction.