Customer Service Representative

Role Overview We are seeking a Customer Service Representative responsible for assisting potential and current customers with loan inquiries, vehicle evaluations, managing accounts, and processing payments. The role involves providing exceptional in-person and phone customer service, explaining loan products and terms, and ensuring compliance with company policies and legal requirements. Key Responsibilities Deliver outstanding customer service both in person and via phoneExplain loan options, terms, and payment plans clearlyEvaluate vehicles and process loan applicationsManage customer accounts and handle payment processingPerform data entry and maintain accurate recordsMake courtesy reminder calls as necessaryEnsure adherence to company policies and applicable laws Qualifications And Skills High school diploma or equivalentPositive attitude, strong work ethic, and dependable natureExcellent communication, organization, and attention to detailPrevious customer service or data entry experience preferred but not required Additional Information This full-time role offers competitive pay, paid holidays, vacation, on-the-job training, and career growth opportunities. Benefits such as medical, dental, and vision insurance are available after a probation period. Candidates must pass a background screening and demonstrate integrity and professionalism.