Customer Service Representative

Role Overview: The Customer Service Representative is responsible for assisting potential and current customers with loan inquiries, vehicle evaluations, account management, and payments. They ensure clear communication about loan products, maintain accurate records, and adhere to company policies and legal requirements. Key Duties Provide exceptional in-person and phone serviceExplain loan terms, options, and payment processes professionallyEvaluate vehicles and process loan applicationsManage customer accounts and payment activitiesPerform data entry and maintain accurate documentationMake courtesy reminder callsEnsure compliance with company policies and applicable laws Qualifications & Skills High school diploma or equivalentPositive attitude, strong work ethic, and excellent communication skillsDetail-oriented and organizedFull-time availability within scheduled hoursPreferred experience in customer service and data entry, but not mandatoryDependable, honest, motivated, and professionalAbility to pass background screening Benefits & Opportunities: Competitive pay, paid holidays and vacation, on-the-job training, stable full-time schedule, and potential career growth. Voluntary benefits such as medical, dental, and vision are available after 91 days.