Customer Service Representative

Responsibilities

• Sales order process management including order entry, internal process flow and communication, and updates on order status changes
• General account maintenance including assisting with research on credit issues, sourcing tax certificates, updating account information, etc.
• Assisting sales with new account setups, quotes, etc.
• Handle inbound calls for assigned territory
• Maintain customer relationships by providing support and information through timely follow-up regarding customer inquiries
• Partner effectively with Regional Sales Executive (RSE) and Inside Sales Representative (ISR) to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up
• Aid sales with maintaining accurate sales forecasts, data gathering, and reports by daily use of CRM for all contacts, accounts, registrations, and opportunities

Requirements

• Bachelor’s degree – Business or Marketing/Sales
• Associates degree considered with 5 years of relevant work experience
• Minimum of 2 years of Customer Service experience dealing with a technical product line – preferably within cellular data communications
• Strong technical product background/aptitude in IP Networking and Public Wireless Data Technologies
• Ability to become product certified with demonstrable expertise
• Proven success in Customer Service working with Value Added Resellers, OEMs and end customers
• Excellent verbal and written communication skills
• Must be organized and able to manage time effectively
• Ability to prioritize multiple tasks, adhere to established deadlines and perform under pressure
• PC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Proven ability to work as part of a team to achieve goals
• Maintain a high level of integrity, quality work standards and service excellence

Physical Demands & Environment

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to talk or hear

Pay

$55,000 - $65,000

Benefits

• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Honour your skills or learn new ones with tuition subsidy

Why Join Our Team?

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Employment Opportunity

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.