Customer Service Representative

Job Summary

We are seeking a Customer Service Representative to provide customer service duties at the National Forests in North Carolina Supervisors Office in support of disaster recovery efforts from Hurricane Helene within North Carolina’s National Forests.

About the Role

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

Responsibilities

• Greet and assist visitors, callers, and community members with questions regarding recovery efforts, forest access, closures, permits, and available resources.
• Provide accurate, up-to-date information on disaster recovery operations, programs, and assistance opportunities.
• Direct inquiries to appropriate Forest Service staff or recovery team members.
• Aid in the preparation and distribution of outreach materials, fact sheets, and public notices.
• Maintain logs of inquiries, complaints, and requests for service; track resolution and follow up as needed.
• Support coordination with partner agencies, contractors, and local communities involved in recovery.
• Assist with scheduling, records management, and general administrative duties for the Supervisor’s Office during recovery operations.
• Ensure customer interactions are handled with professionalism, empathy, and cultural sensitivity, especially for impacted communities.

Qualifications

• Authorization to work in the U.S. permanently, without sponsorship.
• Previous experience in customer service, public engagement, or administrative support.
• Strong communication (verbal and written) and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Ability to quickly learn and apply Forest Service policies, procedures, and recovery-related information.
• Excellent reading comprehension skills.
• Organization, initiative, reliability, professional personal presentation, attention to detail with timelines, and data management.

Benefits

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Equal Opportunity Employer

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.