Customer Service Representative

Description

Customer service representative working in a call center environment. Handles inbound calls and some follow-up calls. Answers calls and questions on prior authorization, general questions, and some confidential information. Requires great customer service with high-level attention to detail, accurate information entry, and measuring performance on quality and accuracy.

• Measures on Quality and Accuracy, ranging from 50-100 calls per day depending on complexity.
• Utilizes multiple systems and programs to track information and communicate with customers.

Skills

Call center, Customer service, computer literacy

Top Skills

Call center, Customer service, computer literacy

Additional Skills & Qualifications

• 1 year of call center experience within the last 2-3 years.
• At least 30 wpm typing ability.
• Computer knowledge and skills.

Requirements

• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plans, or programs.
• If eligible, benefits may include medical, dental, vision, critical illness, accident, hospital coverage, 401(k) retirement plan, life insurance, short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation, or sick leave).

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. We are committed to compliance with all federal and state laws regarding fair employment practices. We use artificial intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About TEKsystems Global Services

We are a leading provider of business and technology services. We accelerate business transformation for our customers. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. We are committed to compliance with all federal and state laws regarding fair employment practices. We use artificial intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.